THE SECOND QUESTIONExample / 01
The metric tells one story. The business, another.
What if the cheap lead is the expensive customer?
A lower cost per lead sounds like good news. But how many conversations does sales need, what margin does the account leave and how much work does it take to serve it?
Do we still call it a success when we include what happens after the click?
An illustration of the approach, not a customer result.
Read a complete note